Service Request Form

SERVICE REQUEST FORM

Important Notice!

Please read the service instructions(from FIX/RETURN, WARRANTY, TRADE-IN PAGE) carefully to ensure a smooth process. If you have any questions, click the customer service button on the right to contact us via Messenger. Thank you for your cooperation.
After completing your SERVICE REQUEST FORM, SP will evaluate your product status within approximately 2–3 working days. Please return to the Track Request Status page to make payment and proceed with the next steps.
The Claim, Fix, and Trade-In processes have been updated. Please review the updated procedures on the FIX/Return, Warranty, Trade-In page thoroughly.

Warranty

✓ Within the Warranty Period (Two Years from the Purchase Date)  ✓ Outside the Warranty Period (I understand that I will be responsible for the repair costs.)

After you complete the form, we will verify your warranty eligibility.  If it is within the warranty period, we will arrange a courier to collect the item from the address you provide. Please ensure the address is correct and accessible for pickup.  If it is outside the warranty period, there will be a charge as we take your defected product to SP.

✓ Eco-Conscious Trade-In Plan

Product Information

Model		Spoke hole
Color
Serial No. (ex.)
Product Picture	Picture Upload	Please take a clear hub body picture with clear serial No. and SP logo.
Receipt Received Date
Receipt Picture	Picture Upload
Please note that if your product is still under warranty, it is essential to upload your receipt details. Failure to do so will be considered a waiver of your right to free warranty repairs. Thank you for your understanding! If your product is still under warranty, please ensure you upload your receipt details. Failure to do so will be considered a waiver of your right to a 10% discount compared to the non-warranty period.
Where did you order
When did you order

Claim Issue

Please tick the claim issue

No electricity output from dynamo hub.

Bearing play.

Abnormal and strange sound from the hub. It can be click sound or loud noise.

Its rotating resistance became very big, comparing with the condition when the wheel was new.

Other conditions. Please describe (max. 255 characters):

Select Your New Product

Model		Spoke hole
Color

Parcel Information

Length		cm
Width		cm
Height		cm
( length + width + height ≤ 40cm )
Weight		kg ( < 1kg )

Personal Information

First Name		Last Name
Gender
Telephone
Country		Zip / Postcode
Address
E-mail

Ask Anything In Here

✓ I have read and agreed to SP warranty policy.

After submit, please visit Track Request Status to check the latest progress. In general it takes around 2 weeks from pickup to serve and return if no delay yields in the courier side. If any question, feel free to contact SP using Messenger.

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