IMPORTANT NOTICE

Dear customers, starting from April, 2025, please remember to request a receipt from the retailer at the time of purchase. This document serves as the sole proof of your warranty period. Failure to obtain and provide the receipt when seeking repairs will grant Shutter Precision the right to deny warranty service at its discretion.

We strongly emphasize the importance of requesting and safeguarding your receipt details to ensure your warranty rights are protected.

WARRANTY STATEMENT

During the warranty period, SP will provide warranty service free of charge. SP products that fail under normal use and conditions will be replaced at SP's discretion.

WARRANTY PERIOD

SP products are covered under warranty for two years from the date of purchase. The warranty period starts from the purchase date. Please retain your receipt as proof of purchase. We recommend using your mobile phone to photograph and store your receipt. A receipt or invoice is mandatory for initiating a warranty claim.

WARRANTY POLICY & COVERAGE

1. Deposit Requirement:
2. SP requires a deposit equivalent to the product’s price.
   • Example: For a PD-6 priced at 7,100 TWD, SP will charge a deposit of 7,100 TWD.
   • Upon receiving the deposit, SP will send you a new product immediately. If the returned product is confirmed to have failed under normal use, SP will fully refund the deposit.
3. Non-Refundable Scenarios:
   • Damage caused by improper use (see "THE WARRANTY DOES NOT COVER DAMAGES IN THE FOLLOWING CASES").
   • Failure to return the product for SP inspection.
4. Contact Before Returning Products:
   • Do not send products to SP without prior confirmation. SP will evaluate the cause of damage and confirm whether it qualifies for a warranty claim.

SP will provide replacement services for products that fail under normal use and conditions. However, the warranty does not cover failures due to accidents, misuse, improper installation, unauthorized modifications, or abnormal conditions. Failure to return the product for inspection or repair also voids the warranty.

THE WARRANTY DOES NOT COVER DAMAGES IN THE FOLLOWING CASES

1. Misinstallation:
   • Damage caused by incorrect installation, such as insufficient tension adjustment of the quick release (QR), can lead to internal wire damage. Ensure the hub is securely fastened to the fork.
   • If QR tension is not loosened before adjusting the connector, internal wire damage may occur. Always follow proper procedures.
2. Accidents:
   • Damage caused by external impacts, such as stones striking the hub during a crash, is not covered.
3. Improper Maintenance:
   • SP hubs are not user-serviceable. Unauthorized repairs or modifications, including pressure washing, will void the warranty.
4. Abnormal Use:
   • SP hubs are not designed for extreme conditions such as river crossings with water above the hub level. Maximum recommended system load is 130 kg.

OTHER INFORMATION

To prevent misuse of warranty claims, SP requires a deposit via PayPal for the replacement product. After confirming the claim qualifies under warranty and receiving the returned product, SP will refund the deposit. Note that PayPal deducts a non-refundable handling fee of approximately 5.4% per transaction.

HUB OUT OF WARRANTY PERIOD

For hubs out of the warranty period, repairs can be arranged. Visit the FIX/RETURN page for details. Send only the hub (not the wheel). Repairs take three working days plus shipping time.

For further assistance, click the customer service button on our website or contact SP via Facebook Messenger at here. Thank you for your cooperation!

Turn Old into Gold – Trade In & Get Up to 30% Back!

The Eco-Conscious Trade-In Plan reflects SP’s commitment to sustainability and ESG principles by promoting responsible product lifecycle management. By recycling old dynamo hubs, we aim to reduce waste and encourage eco-friendly practices while offering customers an opportunity to upgrade to new models with added value.

ECO-CONSCIOUS TRADE-IN PLAN ELIGIBILITY

This plan applies under the following conditions:

1. Existing Customers:
   • Customers who have previously purchased SP products and wish to trade in their old SP dynamo hub for a new one.
   • There are no restrictions on the original model; you may choose to upgrade to any available SP model.
2. Important Note:
   • Full payment for the new product is required upfront.
   • SP will arrange for DHL or FedEx to collect your old SP dynamo hub, and after receiving the returned product:
     • If your old product is still within the warranty period, 30% of the new SP dynamo hub's price will be refunded as a trade-in discount.
     • If your old product is out of the warranty period, 20% of the new SP dynamo hub's price will be refunded as a trade-in discount.

ECO-CONSCIOUS TRADE-IN POLICY AND REFUND DETAILS

1. Refund Method:
   • SP will issue the Eco-Conscious trade-in discount via PayPal within three business days after receiving your old hub.
2. Non-Refundable Discount Cases:
   • Failure to Return the Old Hub: If SP does not receive your old hub, the discount will not be refunded.
   • Non-SP Products: This plan applies exclusively to SP-brand hubs. If a non-SP product is sent, the discount will not be refunded.
3. Packaging Requirements:
   • Ensure the product is securely packaged to prevent damage during transit, as this may affect the refund eligibility and amount.
4. Logistics Arrangement:
   • SP will provide a dedicated shipping label.
   • You will need to contact DHL or FedEx to schedule the pickup and shipment without incurring additional charges.

ECO-CONSCIOUS TRADE-IN PLAN APPLICATION PROCESS

1. Verify Eligibility:
   • Confirm the model you wish to purchase and prepare photos of your old product.
2. Submit a Request:
   • Fill out the "Service Request Form" under the “Eco-Conscious Trade-In Plan” category.
3. SP Evaluation:
   • SP will inspect your product within three business days to confirm its eligibility for trade-in and warranty status. The results will be updated on the Track Request Status page.
4. Payment:
   • Visiting the Track Request Status page to complete payment about 3 business days after you submit the “Service Request Form”.
   • Note: The system does not send reminders via email or messages, so please check the page regularly for updates and payment instructions.
5. Shipping Label Provided:
   • After payment confirmation, SP will provide the shipping label on the “Track Request Status” page.
6. Packing and Shipping:
   • Once you receive the DHL or FedEx shipping label:
     • Print the label and attach it to the package.
     • Ensure proper packaging for safe transportation.
     • Contact DHL or FedEx to schedule a pickup.
7. Verification and Refund:
   • SP will verify the condition of the returned product upon receipt and refund the Eco-Conscious trade-in discount via PayPal.

If you have any questions, click the customer service button on our website or contact SP’s customer support team via Facebook Messenger at here. Thank you for your cooperation!