TRACK REQUEST STATUS
Congratulations on successfully submitting your request!
Important Notice
- To access your "Track Request Status," you will need your first name and email address. Please take a photo or write them down to avoid forgetting this information.
- If you encounter any issues, log in to the "Track Request Status" page to report product problems.
Step-by-step Payment Guidance
- Complete the Service Request Form
- Submit the required details to initiate your request.
- Check Status
- Click "Track Request Status" to monitor progress. SP will review your product within three working days to determine if it is eligible for repair, warranty, or replacement. Updates will be provided on the "Track Request Status" page.
- Make Payment
- Approximately 2–3 days after submission, revisit the "Track Request Status" page to proceed with payment.
- Note: The system will not send payment reminders via email or text. Be sure to check the "Track Request Status" page within three days of form submission.
- Next Steps
- Once payment is received, SP will immediately begin processing your service request. For detailed steps, refer to the service page
First Name
E-mail
Here you will be able to check your service request status.
- SP will reply to you in the "Track Request Status - SP Reply" section within 3 business days, providing updates on your request status and payment details.
- Please remember to revisit your "Track Request Status" to proceed with the next step.
- Note: No email updates will be sent, so make sure to check back.
Step-by-step Payment Guidance
- Complete the Service Request Form
- Submit the required details to initiate your request.
- Check Status
- Click "Track Request Status" to monitor progress. SP will review your product within three working days to determine if it is eligible for repair, warranty, or replacement. Updates will be provided on the "Track Request Status" page.
- Make Payment
- Approximately 2–3 days after submission, revisit the "Track Request Status" page to proceed with payment.
- Note: The system will not send payment reminders via email or text. Be sure to check the "Track Request Status" page within three days of form submission.
- Next Steps
- Once payment is received, SP will immediately begin processing your service request. For detailed steps, refer to the service page
- Note: No email updates will be sent, so make sure to check back.
- Complete the Service Request Form
- Submit the required details to initiate your request.
- Check Status
- Click "Track Request Status" to monitor progress. SP will review your product within three working days to determine if it is eligible for repair, warranty, or replacement. Updates will be provided on the "Track Request Status" page.
- Make Payment
- Approximately 2–3 days after submission, revisit the "Track Request Status" page to proceed with payment.
- Note: The system will not send payment reminders via email or text. Be sure to check the "Track Request Status" page within three days of form submission.
- Next Steps
- Once payment is received, SP will immediately begin processing your service request. For detailed steps, refer to the service page